Privacy Policy

This Privacy Policy explains how Students Schoolwear collects, uses, stores and protects personal information when you visit or make use of our website (www.studentsschoolwear.co.za). We are committed to complying with South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect the following categories of personal information when you browse, register or make a purchase:

  • Full name and surname;
  • Contact details (email address, phone number);
  • Billing and delivery addresses;
  • Order history and payment confirmations;
  • Device information, IP address and browser type;
  • School-related details where applicable (to help match uniforms correctly);
  • Any communication sent to our support team.

2. How We Use Your Information

Your personal information is used strictly for legitimate business purposes, including:

  • Processing and fulfilling orders;
  • Delivering products to your chosen address;
  • Providing customer support and responding to queries;
  • Improving website performance and user experience;
  • Sending order updates, confirmations and delivery notifications;
  • Detecting and preventing fraudulent activity.

3. Payment Information

We do not store full card details on our website. All online payments are processed securely through trusted, PCI-compliant payment gateways. Only limited metadata (such as payment confirmation or transaction reference numbers) may be stored for order verification and accounting purposes.

4. Cookies & Data Tracking

Our website uses cookies and similar tracking technologies to:

  • Remember your cart items;
  • Save your login sessions;
  • Improve browsing performance;
  • Analyse website traffic and usage patterns.

You may disable cookies through your browser settings, although this may affect website functionality.

5. Sharing of Information

We do not sell or rent personal information. Your details may be shared only with trusted service providers who assist with:

  • Courier and delivery services;
  • Payment processing partners;
  • IT and website maintenance providers;
  • Legal or regulatory authorities (where required by law).

These providers are contractually obligated to protect your information under POPIA.

6. Data Storage & Security

We take reasonable organisational and technical measures to protect your information from loss, misuse, unauthorised access or disclosure. While no system is completely secure, we continually update our protections to reduce risks.

7. Your Rights Under POPIA

You have the right to:

  • Request access to personal information we hold about you;
  • Update or correct inaccurate information;
  • Request deletion of personal information (where legally permissible);
  • Object to certain processing activities;
  • Withdraw consent where processing is based on your consent.

8. Children’s Information

Our products are intended for school learners, but our online services are directed at parents and guardians. We do not knowingly collect personal information directly from minors without appropriate consent.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and accounting obligations.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website constitutes acceptance of these changes.

12. Contact Us

If you have questions or would like to exercise your POPIA rights, please contact us:

Email: orders@studentsschoolwear.co.za
Phone: 011 795 4305
Address:
Ext 121, Trinity Village Shopping Centre,
Cnr Knoppiesdooring & Eastwood, Shop 14,
Beyers Naudé Dr, Randpark Ridge, Johannesburg, 2194